Updated on 26 June 2026 · by Pepe, painter in Elche
A guarantee is only worth anything if both sides know what it covers. I'm Pepe, a painter in Elche, and I'd rather make it clear from the off: I give you a written 2-year guarantee on my painting work, and here I explain exactly what's in and what's out, no small print.
What the guarantee covers
The guarantee covers what's down to me: that the work is done properly and the finish holds up as it should. If within the guarantee period the paint fails because of an application or preparation defect, I come back and put it right at no cost. For example:
- The paint flaking, blistering or peeling because of poor preparation or application.
- The finish coming out uneven, with roller marks or patchy areas.
- The enamel on doors or woodwork not gripping as it should.
What it does NOT cover (and why)
A painting guarantee can't cover things that aren't down to the work itself. These are the situations that fall outside it, so there are no misunderstandings:
- Normal wear and tear: scuffs, marks, everyday stains or aggressive cleaning.
- Knocks, scratches or damage from furniture, children, pets or other people.
- New damp, leaks or condensation, or damp you chose not to treat before painting.
- Cracks from building movement or settlement (they're not down to the paint).
- Natural fading from the sun over time, especially outdoors.
- Mould from lack of ventilation (e.g. an un-aired bathroom) or lack of upkeep.
- Work or products applied by others afterwards, or paint you supplied yourself.
Why a clear guarantee works in your favour
A guarantee that promises to 'cover everything' sounds great but isn't real, and it ends up causing arguments. I'd rather tell you the truth: I stand by my work, and I flag anything that's not down to me before I start. So when there's damp or a crack, I tell you and we decide how to handle it; that way there are no surprises for you or for me.
If damp or an underlying problem could affect the result, I explain it beforehand and, if you decide to paint anyway without treating it, I put it in writing. It's the honest way to work (you can see how I deal with damp so the finish lasts).
How to make a claim
Dead simple: if within the period you notice something you reckon is a defect in the work, give me a call or send me a photo on WhatsApp. I come and take a look, and if it falls under the guarantee I put it right at no cost and no fuss. You deal directly with me, like everything else.
Want the exact price for your project?
I will come and see it with no obligation and give you a fixed quote, free and the same day. You deal directly with me, no middlemen.
FAQ
- How long does the guarantee last?
- I give you a written 2-year guarantee on the painting work (the application and the finish). If anything fails because of a defect in my work within that period, I put it right at no cost.
- A damp patch has appeared after painting, is it covered?
- If it's new damp (a leak, condensation) or one we decided not to treat before painting, it's not covered: the guarantee covers the paint, not the source of the damp. Even so, I'll come and take a look and tell you how to sort it.
- Does it cover everyday scuffs and knocks?
- No, that's normal wear and tear and isn't a defect in the work. What I do cover is the paint not peeling or blistering because of poor application or preparation.